Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
To initiate a return, please contact us at [garys@cellphoneplus.store] with your order number and reason for return. We will provide you with return instructions and the return shipping address.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Non-Returnable Items The following items cannot be returned:
- Items damaged due to misuse or normal wear and tear
- Items returned after the 30-day window
Questions? Contact us at [garys@cellphoneplus.store] or visit our Contact page.